Reliable After-Hours Customer Support for Trucking Companies
Keep your operations running smoothly—day and night. We specialize in providing professional, responsive, and knowledgeable customer support to trucking companies during evenings, weekends, and holidays.
Live Support Agents
Industry-Savvy
24/7 Availability
Nights & Weekends
Holiday Coverage
Seamless Extension
24/7 Support When Your Team Is Off the Clock
We understand the challenges of the transportation industry. Loads don't stop moving after 5 PM, and neither do we. Our trained agents ensure your drivers, dispatchers, and customers get the help they need—anytime.
Industry Expertise
Our agents understand the language of logistics, freight, dispatch, and trucking operations.
Scalable Solutions
Whether you're a small fleet or a national carrier, we tailor our support to fit your needs.
Reliable Coverage
We work nights, weekends, and holidays so you don't have to worry about missed calls.
Live Support Agents
Real people answering calls and resolving issues—no automated systems or voicemails.
Custom Call Handling
Scripts, instructions, and escalation protocols tailored to your operations and preferences.
Seamless Integration
We act as an extension of your team—your clients and drivers won't know the difference.
Our Services
Comprehensive after-hours support solutions designed specifically for the trucking and logistics industry
After-Hours Customer Support
Provide your clients with a seamless experience outside regular business hours. We manage inquiries, updates, and issue resolution professionally and promptly.
Learn More →
Driver & Dispatch Assistance
We handle calls from drivers regarding load updates, roadside emergencies, delivery confirmations, and more—24/7 support when they need it.
Learn More → Broker & Carrier Communication
Maintain critical communication with brokers, shippers, and carriers without delays— even in off hours. Keep your operations running smoothly.
Learn More → Custom Call Handling
Scripts, instructions, and escalation protocols tailored to your operations and preferences. We adapt to your unique business needs.
Learn More → Emergency Response
Immediate assistance for urgent situations including breakdowns, accidents, or critical shipment issues—available around the clock.
Learn More → Load Status Updates
Keep customers informed with real-time load status updates, ETAs, and delivery confirmations when your office is closed.
Learn More →How It Works
Getting started with Loadrix after-hours support is simple and seamless
Onboarding & Setup
We learn about your business, create call scripts, and set up all necessary systems. Our team becomes familiar with your operations and protocols.
Live Support Begins
Our trained agents begin handling your calls, emails, or chats during off-hours. Professional support starts immediately when your team logs off.
Seamless Integration
We act as an extension of your team—your clients and drivers won't know the difference. Consistent, professional support around the clock.
Expert Support When Your Team Is Off Duty
We are a dedicated team of logistics support professionals with years of experience in the trucking and transportation industry. Our mission is to ensure your business stays responsive even when your in-house staff is off duty.
Founded to fill a critical gap in the industry, Loadrix provides professional after-hours customer support specifically for trucking companies. We understand that loads don't stop moving at 5 PM, and neither should your customer service.
Industry Expertise
Our agents understand the language of logistics, freight, dispatch, and trucking— providing knowledgeable support your customers and drivers can trust.
Scalable Solutions
Whether you're a small fleet or a national carrier, we tailor our support to fit your needs— growing with your business.
Reliable Coverage
We work nights, weekends, and holidays so you don't have to—ensuring your business never misses a call or opportunity.
Trusted by Trucking Companies Nationwide
Years of experience providing reliable after-hours support to the transportation industry
We provide professional after-hours customer support for trucking companies of all sizes. From driver assistance to broker communication, we ensure your operations never skip a beat— even when your office is closed.
Industries We Serve
Specialized after-hours support for various sectors of the trucking and logistics industry
Long-Haul Trucking
Support for long-distance carriers managing cross-country shipments and driver communications.
Local & Regional Delivery
After-hours assistance for regional carriers and last-mile delivery operations.
Freight Brokers
Professional support for freight brokers managing carrier and shipper relationships.
3PL & Logistics Providers
Comprehensive support for third-party logistics companies and supply chain managers.
Owner-Operators
Dedicated support for independent truckers and small fleet operators.
Specialized Freight
Expert handling for specialized cargo including refrigerated, flatbed, and oversized loads.
What Trucking Companies Say
Hear from trucking companies that trust Loadrix for their after-hours customer support needs
Mike Reynolds
Fleet Manager at TransNational Trucking
Loadrix has been a game-changer for our operations. Their agents handle driver calls professionally after hours, and we never miss critical communications anymore.
Sarah Johnson
Operations Director at Midwest Freight Lines
We've been using Loadrix for over a year. Their team understands our industry and handles broker communications seamlessly. It's like having our own staff working nights.
David Chen
Owner at Pacific Coast Logistics
Outstanding service! They handle weekend and holiday calls with the same professionalism as our in-house team. Our drivers and customers can't tell the difference.
Jennifer Martinez
Dispatch Manager at Crossroads Transportation
The custom call handling is perfect. They follow our protocols exactly and escalate issues appropriately. Finally found a partner that understands trucking.
Robert Williams
CEO at Nationwide Carriers Inc
Scalable, reliable, and professional. As we grew from 20 to 100 trucks, Loadrix scaled with us. They're an essential part of our customer service strategy.
Lisa Thompson
Owner-Operator at Thompson Trucking
As a small fleet, I can't afford 24/7 staff. Loadrix gives me enterprise-level support at a fraction of the cost. My customers love the responsiveness.
Ready to Extend Your Customer Service Hours?
Let's discuss how we can support your team when they log off. Get started today and never miss another important call or opportunity.
Get In Touch
Ready to provide better after-hours support? Let's discuss how we can help your trucking company stay responsive 24/7. Contact us today for a consultation.
Send Us a Message
Office Location
1234 Support Center Drive
Dallas, TX 75201
Hours
Monday - Friday: 8am - 6pm
Saturday: 9am - 2pm
Emergency dispatch: 24/7